Support Policy

Last updated: October 13, 2025.
At richscribe.com, we want you to have the best possible experience using our platform. This Support Policy explains how we handle customer support, issue resolution, and response expectations.

1. How to Contact Support

If you need help or run into a problem, you can reach us anytime at: 📧 support@richscribe.com
We do our best to respond within one business day, Monday to Friday.

2. What Our Support Covers

Our support team can assist you with:

• Account access or login issues
• Billing and payment questions
• Technical errors or bugs
• Guidance on using our features
• Questions about your data or privacy

3. What’s Not Covered

Our support doesn’t include:

• Custom development or consulting work
• Editing or reviewing AI-generated content for accuracy
• Issues caused by third-party integrations or internet connectivity outside our control

However, we’ll always try to point you in the right direction when possible.

4. Refunds and Account Issues

If you believe you were charged in error or experience a billing issue, please contact us immediately. We’ll review your case and issue a refund if appropriate, according to our Terms of Service and Stripe’s policies.

5. Data & Privacy in Support

Any information you share with our support team is handled according to our Privacy Policy. We’ll only access your account or files when absolutely necessary to resolve an issue — and always with your consent.

6. Continuous Improvement

We use anonymized feedback from support interactions to improve our products and services over time.

7. Contact

Questions or suggestions about our support process? Reach us anytime at support@richscribe.com.